Customer Support Channels
A One–Hour Ticket Response Time Guarantee
We provide a 60 min response time guarantee for each trouble ticket or email that you submit to our client service staff. We will rapidly answer all the standard questions and forward the case to our system administrators in case further assistance is required. If you make use of the Managed Servers package, we will carry out any of the included server management services at a time that has been discussed with you earlier.
A First–Rate Tech Support Service
- We’ll be available to you 24x7x365 to answer any inquiries that you may have pertaining to our Web Site Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. In case you also require assistance handling server administration procedures, take advantage of our Managed Servers package, which includes data backup space, OS updates on a weekly basis, server monitoring and restarting services, as well as installation and problem troubleshooting services.
An Easy–to–Navigate Help Section
Our Web Site Control Panel is preinstalled for each dedicated web hosting plan. Among its features is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most of the instructional articles in addition video versions which show all the operations that you can carry out in a highly illustrative manner. You can find all the instructional articles and the video tutorials in the top right corner of each section of the Web Site Control Panel.