Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center

  • The Help Center integrated into our Web Site Control Panel offers a selection of help articles and frequently asked questions. Aimed towards fixing any common problem that you might possibly stumble upon, they are contributed by our support team of practiced techs.

  • Top quality support service
  • Instructional Videos

  • We have prepared a selection of step–by–step video tutorials that detailedly display how to rectify a common problem connected with your shared website hosting plans account. You’ll find the tutorials in the Help Center section.

  • Intuitive help center
  • A 1–Hour Response Guarantee

  • All our semi–dedicated servers are backed up by a 24/7 help desk support service and come with a sixty–minute support ticket response time guarantee. Our capable support engineers will be online 24–7 and will resolve any issue that you might encounter within less than 60 minutes after the support ticket submission. In most instances, a response will be provided to you in less than twenty minutes.