1 hour ticket response
Our team of technical support engineers is dedicated to delivering quick answers to all your queries. We’ll examine your trouble ticket the second it is submitted and will reply with a solution to the problem within less than 60 minutes after the helpdesk ticket submission. In fact, our average helpdesk ticket response time is 20 minutes.
A Premium–Quality Customer Support Service
Our customer support team members possess extensive experience in the shared website hosting plans sphere and are proficient enough to offer a prompt answer to your problem. If, however, the situation at hand is not within the competency of a customer service technician, the tech support ticket will be forwarded to a programmer or admin for further investigation.
A User–Friendly Help Center Section
Integrated into the Web Site Control Panel is an intuitive Help Center section, which includes different information sources. You can search through a constantly updated knowledgebase featuring web hosting account administration articles and website management articles, watch the how–to video tutorials or explore the F.A.Q. library.