Support and Help Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Reply Guarantee

  • Each ticket that you post to the client help crew will be replied to in approximately 60 mins. The common problems shall be responded to immediately. Yet, if the assistance inquiry you have submitted calls for assistance from a competent admin technician, we’ll send the ticket to him and will inform you about the hold–off.

  • Top quality support service
  • Expert Customer Help Service

  • Our customer help and support crew is going to be working for you 24x7x365 to to respond to all assistance request tickets that you submit. We offer customer assistance for the apps that are installed in advance on your machine. These include our custom built Web Site Control Panel, the chosen OS as well as the server admin panel (depending on the VPS type).

  • Intuitive help center
  • A Descriptive Help Zone

  • Each section of the Web Site Control Panel that is included cost–free with your VPS has an inbuilt collection of articles. You will find a number of descriptive how–to content articles and an array of step–by–step video lessons that display all the necessary web site management duties. You can find them by pressing the Help or Video buttons in the top right corner of each Control Panel section.