The customer support that you'll get from your shared website hosting company is really important, no matter if you have pre-sales questions and you are not a client yet, or you have some technical trouble with an existing account. Prompt and correct info about a question or an issue will save you a lot of time and efforts, not mentioning that this could often be a proof that you are ordering from an actual web hosting provider and not from a reseller. When you purchase a hosting account from a company that doesn't own its servers and it cannot access them immediately, it's likely that you'll wait for a day or two to get an answer to any kind of query, thus your web sites may remain offline for a long time. However, a provider that offers different means of communication and has a support crew available at any time can assist you right away and help you minimize or fully avoid any downtime and potential losses.

24/7 Customer Support in Shared Website Hosting

All our shared website hosting plans offer you 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our website hosting solutions well before you make a purchase or you are a current client and you have a question or a problem, you will be able to contact us anytime, including weekends and holidays. We have multiple channels to get in touch with us - several phone lines around the globe for your convenience and live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more technical issues or any matters that require additional time to analyze and handle. In contrast to many other website hosting providers, our trouble tickets have a guaranteed max reply time of just 1 hour, therefore no matter what the problem is, it'll be resolved timely and you will not waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated plans that we provide include 24/7 customer and tech support, which means that no matter what problem you experience, you will be able to contact us and we will help you straight away. Our guaranteed answer time for any e-mail message or trouble ticket that you open via your Hepsia website hosting Control Panel is only one hour; the actual response time rarely exceeds twenty minutes. We also provide telephone support with a couple of local numbers internationally as well as a live chat, which means that you can contact us and get additional info about our services even if you do not have an account yet. We are able to assist you with any kind of question or a problem you have - payment methods, package specifications, email configuration, web hosting account settings, and so on. If you use our services, you will never encounter an issue where you have to wait for a few days to get a problem solved like you will have to do with a number of other suppliers.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server from us, you are able to get in touch with us anytime using a number of channels and the max time that you will need to wait for an answer is up to one hour, so you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it is a weekend or a holiday and we will support you with anything related to the apps that are pre-installed on your server. To get in touch with us about a technical issue, you can open a ticket from the Help section of your billing Control Panel or you can send us an email. In case you have any general questions or you would like to find out about our services before you order, you may also employ our live chat or you could call one of the local telephone numbers that we have in various countries around the world. When you need support for third-party software that you cannot set up or run effectively, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.