A ticketing system is the most widespread means of communication that hosting companies offer to their clients. It is typically part of the billing account and is the best way to deal with a problem that takes a certain amount of time to examine or that has to be forwarded to a sysadmin. Thus, all responses supplied by either party will be kept in the same location in the event that someone else wants to work on the given issue and the information in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which implies that you’ll need to log in and out of at least two accounts to perform some task or to reach the company’s help desk team. In case you want to manage a handful of domain names and each one of them is hosted in a separate account, you will need to use even more accounts at the same time. Besides, it might take a significant amount of time for the provider to answer your ticket.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you will never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst browsing your website files or changing different account settings. The ticketing system is being closely monitored 24-7 by our support engineers and the ticket response time is maximum one hour, but it seldom takes more than twenty minutes to obtain support. In contrast with some other hosting providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you like and request info with regard to any technical or billing issue. You can also see a number of informational articles, which will help you resolve the most commonly faced difficulties on your own.

Integrated Ticketing System in Semi-dedicated Servers

We find it more efficient to manage everything from one single location, which is the reason why we’ve incorporated a trouble ticket system into the in-house built Hepsia hosting Control Panel, which comes with every single semi-dedicated server plan. This will permit you to handle the correspondence with our tech support team along with your hard disk space, which goes to say that you won’t have to memorize one more sign-in name for a separate admin dashboard. You will be able to submit a new ticket or to track the status of an old one with less than a couple of clicks while you are browsing the files hosted in your semi-dedicated account. You can also go through older tickets using an intelligent search box or have a look at relevant knowledge base articles with solutions to common complications. The integrated trouble ticket system is monitored 24x7x365 with the maximum response time being just 1 hour, so there’ll always be someone to assist you.