Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you will never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst browsing your website files or changing different account settings. The ticketing system is being closely monitored 24-7 by our support engineers and the ticket response time is maximum one hour, but it seldom takes more than twenty minutes to obtain support. In contrast with some other hosting providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you like and request info with regard to any technical or billing issue. You can also see a number of informational articles, which will help you resolve the most commonly faced difficulties on your own.
Integrated Ticketing System in Semi-dedicated Servers
We find it more efficient to manage everything from one single location, which is the reason why we’ve incorporated a trouble ticket system into the in-house built Hepsia hosting Control Panel, which comes with every single semi-dedicated server plan. This will permit you to handle the correspondence with our tech support team along with your hard disk space, which goes to say that you won’t have to memorize one more sign-in name for a separate admin dashboard. You will be able to submit a new ticket or to track the status of an old one with less than a couple of clicks while you are browsing the files hosted in your semi-dedicated account. You can also go through older tickets using an intelligent search box or have a look at relevant knowledge base articles with solutions to common complications. The integrated trouble ticket system is monitored 24x7x365 with the maximum response time being just 1 hour, so there’ll always be someone to assist you.