A live chat is a real-time way of communication between a web hosting provider's support team and its clients. It's an efficient method to get some info about the website hosting services or have some issue resolved because you are talking with a live representative. The benefits of using a real-time chat service rather than calling or opening a ticket are the smaller possibility of mistakes at the time you exchange information such as usernames or domain names, the more rapid response time as the communication is real-time and the fact that you don't need to stay on the chat constantly - you're able to do something else entirely while the agent examines the issue involved. Also, you are able to join a live chat room from any kind of computer that's connected to the web, avoiding the telephone charges that you will need to pay if you're calling to a different country.

Live Chat Support in Shared Website Hosting

We provide a live chat assistance service for all of the shared website hosting plans that we offer and we are able to support you with almost everything live. If you do not have an account with our company yet, we can provide you with more info about the plans to help you to choose the most appropriate plan. If you are an active client, we're able to assist you with any general or billing matter and with numerous common tech matters, for instance an e-mail address installation in a desktop e-mail client. When you can't call us for some reason or you're in some country where we don't have a local phone number, the live chat will be the best choice to get in touch with us. Of course, some matters need longer time to investigate and test, so you will need to open a support ticket to our technicians, still, we can save you time and help you with various problems on the chat.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we provide with our semi-dedicated plans, you'll be able to find the answers for any questions you have or have various issues taken care of quickly. Our chat service is online every day, so that you'll be able to talk to an agent even on holidays and weekends. In the event that you are unsure which plan is better for your websites or if our cutting-edge cloud hosting platform matches some system requirements, you may join the live chat before purchasing anything. In case you're an existing customer, you can receive more information about billing issues, account settings along with a variety of common technical issues you may have, for instance if you can't set up an e-mail account in a client on your personal computer. The live chat can save you plenty of time regardless where you are or when you contact us.