One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from our company, you can forget about waiting for hours on end, or even all day, to get a reply to an email or a helpdesk ticket. No matter when you contact us, we will help you out within less than 60 minutes with any technical or pre-sales enquiries that you may have. The fact is, our real reply time rarely surpasses 20 to 30 minutes. Since we’re on duty 365 days a year, you’ll always receive help in a well-timed manner and we are aware of how essential that is in the Internet age. As soon as you contact us, we will reply to your inquiries. In case you experience any technical problem, we’ll rectify it on your behalf, or we’ll supply you with all the necessary information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we know exactly how critical it is to receive well-timed help, we guarantee that you will never have to wait around for more than 1 hour to get an answer to any ticket that you open through your semi-dedicated server Control Panel. In reality, you will seldom need to wait around for more than twenty-thirty minutes and this is valid for any inquiry irrespective of its nature – technical, general or billing. On top of that, our client and tech support team is available night and day, so even in case you open a ticket during public holidays, you will always receive a lightning-fast reply, which will include the answer to a question, the solution to a predicament or the details necessary to solve an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never need to waste a whole day awaiting a response like you would with a lot of other providers.