One-Hour Response Guarantee

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If you ever experience a problem with your site and are unable to tackle it yourself, ask the respective hosting provider’s help desk team to assist you to get the website back online. A quick solution would be the most favorable scenario, but a lot of companies answer within twenty four hours and even more, particularly if you are doing business with a hosting reseller. Even if the problem can be fixed quickly, your website may not work satisfactorily or it may not be reachable at all for an extended interval, so you may lose potential clients because it’s highly unlikely that anybody will be willing to go back to an out-of-order website. In this light, you have to make sure not only that you can reach your web hosting provider, but also that they can reply and help you in a timely manner. If an application update does not proceed smoothly or if you delete something accidentally, for example, the website must be fixed promptly so as to avoid lengthened downtime.

One-Hour Response Guarantee in Shared Website Hosting

With a shared website hosting from our company, you can forget about waiting for hours on end, or even all day, to get a reply to an email or a helpdesk ticket. No matter when you contact us, we will help you out within less than 60 minutes with any technical or pre-sales enquiries that you may have. The fact is, our real reply time rarely surpasses 20 to 30 minutes. Since we’re on duty 365 days a year, you’ll always receive help in a well-timed manner and we are aware of how essential that is in the Internet age. As soon as you contact us, we will reply to your inquiries. In case you experience any technical problem, we’ll rectify it on your behalf, or we’ll supply you with all the necessary information in case there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we know exactly how critical it is to receive well-timed help, we guarantee that you will never have to wait around for more than 1 hour to get an answer to any ticket that you open through your semi-dedicated server Control Panel. In reality, you will seldom need to wait around for more than twenty-thirty minutes and this is valid for any inquiry irrespective of its nature – technical, general or billing. On top of that, our client and tech support team is available night and day, so even in case you open a ticket during public holidays, you will always receive a lightning-fast reply, which will include the answer to a question, the solution to a predicament or the details necessary to solve an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never need to waste a whole day awaiting a response like you would with a lot of other providers.