Although this isn't the keyaspect to help you identify a dependable shared website hosting supplier from a bad one and a reseller from a real supplier, the option to call and communicate with a live person is a sign that you are not dealing with a one-person firm and that you'll be able to reach somebody whenever you're in need of help. The telephone support for web hosting services may range from basic to expert, so the issues which can be resolved through a phone call vary based on the specific supplier. In the general case, these issues are more basic and feature billing or 1st level tech issues since more difficult matters generally need a support ticket where both you and the system administrators can follow the proceedings with a given situation. However, having the option to call your provider can save you considerable time and efforts for the multitude of small things that will eventually show up when you manage your hosting account.

Phone Support in Shared Website Hosting

Since we have live phone support 14 hours per day, you are able to call us and consult with one of our customer support agents to learn more about all shared website hosting plans that we supply and ensure that our servers meet the system requirements for your websites before purchasing anything. For your benefit, we now have telephone numbers on three different continents so that you are able to call the one closer to you - in the United States of America, Great Britain or Australia. If you're already an existing customer, you can call about general and billing matters, and about some technical issues. In case the problem is strictly technical or it requires more time to handle, you should go through our ticketing system, which will allow both you and our technical support crew to keep track of the information provided by either side.

Phone Support in Semi-dedicated Servers

Any time you want more information regarding the semi-dedicated plans that we offer, you're able to call one of the three support lines we have around the world - in the U.S.A., Great Britain and Australia. Thus, you can check ahead of time whether our solutions are appropriate for your web sites. If you are already our client and you own a semi-dedicated account, you'll be able to reach us over the phone for fourteen hours every day about any billing or common questions. For entirely technical matters you'll be able to take advantage of our ticketing system so as to get in touch with our tech support since sometroubles simply require extra time to be taken care of, but we will help you on the phone with many minor tech issues as well, saving you efforts and time.